FAQ

You will find the tracking number for your order on the shipping confirmation email that will be sent to you once your order is shipped.

You can also sign in to your account and view all your orders. By clicking on the order you are interested in tracking, you will then be redirected to a new page where you will have access to the tracking number (it will be displayed at the top of the page). Our orders are shipped with FedEx and Canada Post.

In the unlikely event that your products are damaged during shipping, our customer care team will be there to help, please contact us here. Photos of the damaged box and damaged products are mandatory in order to process your request. A claim will be filed with FedEx or Canada Post by one of our customer care representatives.

Once our team and the carrier receive all the required information (pictures, details, etc.), we will then be able to offer compensation for any damaged items.

Please note that after 30 days (from the date of shipment), unfortunately we will not be able to process your request.

Products purchased on our website are firm sales. For reasons of hygiene, safety and to reduce our environmental footprint by reducing additional packaging and transportation, we do not accept returns or exchanges. Please also note that we do not offer compensation for errors or dissatisfaction.

Please note that any order placed cannot be cancelled. If you wish to change your shipping information, please send an email to: info@31133.net with the subject line "Address change + order number".

Our products are biodegradable and Ecologo certified (UL). The Ecologo® certification is based on multi-attribute life-cycle assessment and demonstrates our reduced environmental impact.

We do not use any animal-based ingredients in the manufacturing of any of our products.

We do not perform or instruct to perform tests on animals, either for finished products or ingredients, and do not tolerate animal cruelty. Our products do not contain carmine, beeswax nor lanolin.

Some of our personal care products are formulated with ingredients such as wheat protein or oat kernel flour that could contain gluten in small quantities. As they are used topically, to our knowledge it is very unlikely to cause any reactions.

However, we do not analyse the presence of gluten or traces of gluten in our finished products so if you have specific sensitivity problems, we recommend that you consult your doctor.

Our products do not contain nuts per se. A few ingredients are derived from coconut oil or contain almond oil, sunflower oil or moringa seed, for example, but in these cases, we clearly mention it in the ingredient list. To have a look at the complete list, you can check the label or the product page on our website.

We do not analyze the presence of nuts in our finished products.

With regard to allergies, we are aware that they are a complex phenomenon and it is always preferable to ask for a health specialist’s advice if in doubt. We recommend testing our products on a small area of the skin before use.

All our ingredients are from vegetable or mineral sources. Please contact our customer care team here for more information and details on individual ingredients!

All our body care products bear the EWG VERIFIED™ seal. However, EWG does not yet have a certification for household products or pet products (they should have one very soon). For this reason, some of our products have yet to carry the EWG VERIFIED™ seal. Rest assured that once this certification is created, our household and pet products will be the first to be listed.

Nonetheless, we analyze each ingredient to ensure that it meets all of our strict development criteria and is not on EWG’s list of ingredients of concern. We strive to meet EWG standards!

Our products are made at our factory in the outskirts of Montreal, Quebec. This being said, our diapers and our Dishwasher Tablets are made in France. These countries' technologies are more efficient and eco-friendlier than what is offered in Canada, hence this choice!

If it is the label that is different, please note that we regularly change the packaging of our products to always improve our designs! We update our website with the new packaging, however, both versions of a product may be in circulation, so you may receive the old product label.

If it is the formula that is different, please note that we accept a variation margin for our products. It is therefore possible that the viscosity, hardness or pH of a product is higher or lower from one batch to another. This is completely normal and has no impact on the effectiveness of the product!

There are two types of UV filters: chemical and physical.

Chemical filters use active ingredients that get absorbed by the skin to block UV rays and protect the skin.

Physical (or mineral) filters create a physical barrier on the skin to block UV rays.

According to the Environmental Working Group (EWG), zinc oxide is considered to be the safest physical filter.

SPF indicates the amount of UVB rays blocked by a sunscreen. SPF 30 will block 97.4% of UVB rays, while SPF 50 will block 98%. As you can see, the difference is relatively small. Although the numbers increase, your degree of protection isn’t significantly better. In fact, the difference between SPF 30 and 50 is minimal—SPF 50 only blocks an extra 0.6% of UVB radiation.

Percentage of blocked UVB rays

• SPF 15* 93%
• SPF 30 97,4%
• SPF 50 98%
• SPF 60 98,3%

*Health Canada recommends a sunscreen with a minimum SPF of 15.

And very high SPFs don’t come without risks. They give people the impression that they are extremely well protected, so they tend to spend more time in the sun. However, the SPF value is not a time-dependent protection, but rather indicates the proportion of blocked sun rays. This is why we have to re-apply sunscreen every two hours, regardless of its SPF, to efficiently protect the skin.

For more information, read our article "The Truth About High SPF Sunscreens: Are They Really Better?"

Our sunscreens are partially water resistant because some of their ingredients, including zinc oxide, naturally repel water.

However, we prefer not to label our sunscreens as such because after they are exposed to water, they will no longer provide protection that is as effective.

Therefore, we recommend reapplying our sunscreen at least every 2 hours, and after swimming or excessive sweating.

While titanium dioxide is often used in mineral sunscreens, it only provides partial UV protection. Zinc oxide, on the other hand, offers broad-spectrum coverage (UVA and UVB). According to the Environmental Working Group (EWG), zinc oxide is the soundest sunscreen choice.

For an efficient and non-whitening product, it’s important to ensure that there is a high enough concentration of non-nano zinc oxide. *For more information, read our article here.

Yes, our sunscreens are all made with non-nano zinc oxide.

In addition to being a mineral sunscreen made with zinc oxide, the sunscreen for sensitive skin is fragrance-free, dermatologist tested and enriched with 1% colloidal oatmeal. Colloidal oat is a natural medicinal ingredient recognized by Health Canada for skin care purposes.

Oats protect the skin barrier and help relieve symptoms caused by eczema and skin irritations. It also features the NEA (National Eczema Association) Seal of Acceptance™ logo, certifying that it is free of ingredients unsuitable for sensitive skin.

It is true that the whitening effect can be related to the size of the zinc particles. We put a lot of effort into choosing the right particle size for our physical solar filter.

It was a great challenge to find the right balance between application performance and particle size, and thus offer minimal whitening of the skin and maximum protection. We are very proud of the result and have had great comments from our customers!

Thanks to the genius of science, it is now possible to extract the active ingredients from a variety of leaves so you can enjoy their many benefits every day. Rich in minerals, vitamins and growth factors, and with strong regenerative powers, leaves have the remarkable ability to give you glowing skin and healthy hair.

All our Super leaves™ products are enriched with watercress and Indian cress leaf extracts. Added to our natural formulas, these exceptional ingredients help effectively strengthen and condition hair from root to tip. They are also rich in sulfur, which is essential to the production and structural support of keratin, a protein naturally present in hair. In addition, watercress and Indian cress leaf extracts are ideal for promoting long-lasting hair growth.

Over time, environmental pollutants – gasses, particles and liquids – can be harmful and contribute to premature aging of the hair and skin. This is why we added moringa seed extract to our Super leaves™ hair and skin care products.

This active ingredient, taken from the seeds of the moringa oleifera, also known as the miracle tree, limits particle buildup while providing cleansing and purifying powers from head to toe.

All Super leaves™ products are EWG Verified™, a status granted by the Environmental Working Group. EWG’s standards help consumers make the best possible choices by opting for ingredients with low health risks, allowing people to live in healthier environments.

To this end, they created an important educational tool for consumers: the Skin Deep® database. This directory provides consumers with information on all the ingredients in the personal care products that they use, including any potential risk of adverse effects.

Since our products are made with worry-free ingredients, our products are safe for children. However, we do offer a wide range of products specially designed for kids. Check out our Little Ones collection for more information.

Don’t worry! All our shampoos and conditioners can be used on color-treated hair. If your hair is damaged, dull, dry or brittle from color treatments, we suggest you use our Color Protection shampoo and conditioner.

Absolutely! Our products for men include: our 2-in-1 Shampoo & Shower Gels (Scalp Care and Energizing), and our body creams (Soothing and Energizing). Their musk, lemon, cedarwood, neroli and bergamot aromas may be more appealing to men. However, all Super leaves™ products can be used by both men and women.

Of course! Since our products are made with worry-free ingredients, they are completely safe for washing your beard. If you find that your facial hair needs extra hydration, feel free to use our Moisture Rich or Nourishing & Strengthening products.

As of now, there is only one size available for the conditioner. If you need more conditioner because your hair is prone to tangle, try the hair detangler from our Little Ones collection. It’s suitable for both kids and adults!

Not all products from this collection are fragrance-free. Only the ones labeled as such (white and bleu label) are fragrance-free. The other products in this collection (avocado oil, argan oil and chamomile) all have natural added fragrances.

The Little leaves™ products are specifically formulated for children between the ages of 2 and 12.

Our Little leaves products' natural fragrances are geared towards older children, with their fun and frutty notes! In addition, the formulas for both collections are specifically designed for the age group they are targeting.

Our products are not tear-free. Our products are designed for external use only and some ingredients may irritate eyes even if natural. Our focus is on providing the best ingredients for your baby’s skin.

We therefore perform a series of tests under the supervision of a dermatologist in an independent laboratory, to enable us to claim that our products are hypoallergenic and non-irritating forthe skin.

Our leaves bar™ hair and body line contains carefully selected ingredients that are enriched with our famous super leaves extracts. Known for their regenerative abilities and for being rich in minerals and vitamins, they are infused with watercress and Indian cress leaves extracts.

These are used in our formulas to strengthen, restore and revitalize hair and skin.

That’s easy! Here are a few reasons:

• Their formulas are EWG VERIFIED™, meaning without any ingredients of concern

• They are high-performance products – you will see results!

• They are an eco-friendly alternative to liquid shampoos and conditioners packaged in plastic bottles

• They are great for travel as they do not contain water

• Their packaging is made of FSC-certified mix from responsible sources

• Clean and easy to use

In addition to our super leaves extracts (Indian cress and watercress), our solid shampoo bars contain a variety of clays (such as yellow, pink, red and green blue) to naturally boost volume, hydrate, nourish and detoxify hair.

Our shampoo bars also lather very well (we know it’s a concern for shampoo bars!) thanks to its foaming ingredient, sodium coco-sulfate.

Volume Shampoo and Conditioner – Orange Cardamom

Crafted with plant- and mineral-based ingredients like red clay, our Volume Shampoo bar enhances softness and brilliance with our soy protein extract, amplifying the feeling of thickness in hair.

Crafted with plant- and mineral-based ingredients like argan and coconut oil, our Volume Conditioner bar keeps hair soft and shiny.

Detox Shampoo and Conditioner – Sea Salt

Crafted with plant- and mineral-based ingredients like yellow clay, our Detox Shampoo bar gently removes extra oils and buildup without stripping away your scalp’s moisture barrier. It is also formulated with jojoba oil, a well-known ingredient that helps repair damage and acts as a natural moisturizer.

Crafted with powerful ingredients such as watercress leaves extract and jojoba oil, our Detox Conditioner strengthens and revitalizes hair while repairing damage and acting as a natural moisturizer.

Hydrating Shampoo and Conditioner – Herbal Musk

Crafted with pink clay and castor oil, our Hydrating Shampoo bar cleanses and absorbs excess sebum and impurities while deeply nourishing and moisturizing the hair.

Crafted with plant- and mineral-based ingredients like castor oil and shea butter, our Hydrating Conditioner bar nourishes and moisturizes hair in depth while repairing dry or brittle hair to give it more bounce.

Nourishing Shampoo and Conditioner – Sandalwood

Crafted with plant- and mineral-based ingredients like green-blue clay, avocado oil and cocoa butter, our Nourishing Shampoo bar helps clean and remove excess oil and sebum, adding shine and softness to the hair while protecting it from breakage.

Crafted with plant- and mineral-based ingredients like avocado oil and shea butter, our Nourishing Shampoo bar brings shine and softness to the hair, while repairing dry or brittle hair to give it more elasticity.

Our leaves bar™ shampoos are meant to be very gentle on the hair. You can use our Volume, Moisturizing or Hydrating Shampoo anytime. If you have colored hair, the Detox Shampoo should be reserved for a deep cleaning once a week, if needed.

Textured hair can benefit from deeply moisturizing ingredients, which is why our hydrating or nourishing shampoos are recommended. Our Hydrating Shampoo contains castor oil to moisturize and nourish the hair and shea butter to repair dry and brittle hair.

Our Nourishing Shampoo contains avocado oil and shea butter for added shine and softness. Both are great for locks that need a bit of TLC. Take your pick!

Our shampoos and conditioners are 113 g (4 oz), which is bigger than most hair care bars on the market. How long they last depends on how much hair you have and how frequently you wash it.

During our testing phase, we discovered that a bar lasts about the same amount of time as a standard bottle of shampoo, even a little longer! Our main goal in creating hair care bars was to eliminate single-use plastic from our day-to-day lives. Having it last a little extra is an added bonus!

You’ll get used to the feeling. The conditioner has a more slippery feel than the shampoo, while the shampoo has a bit more texture to it.

There is often confusion between sodium coco sulfate (SCS), sodium lauryl sulfate (SLS) and sodium laureth sulfate (SLES). SCS is of natural origin because it comes from vegetable oils. It is the rawest version. SLS is a purified version of SCS.

Finally, SLES is SLS that has undergone ethoxylation, a manufacturing process that creates CMR contaminants. We therefore use SCS which does not contain any ingredients of concern according to EWG.

Body oils: Enriched with a blend of precious oils – jojoba, argan and avocado – that nourish and soften the skin, our dry body oil is rich in fatty acids such as omega 6 and 9, as well as vitamins A, E and D.

Body butters: Our body butter is enriched with nourishing powerful ingredients such as shea butter, filled with vitamins A, E and F, and cocoa butter, filled with vitamin E and polyphenols.

Both are easy to use, nourishing and quickly absorbed. You can use the body oil in warmer weather to give your legs and arms a soft luster, while the body butter will provide an intense nourishing effect throughout colder seasons.

Our hand soap is packed with plant-derived ingredients like shea butter to repair and soothe your delicate hands. It also contains avocado oil, which is rich in vitamins E, D and A.

Our body soap is enriched with powerful plant-based moisturizing and nourishing ingredients: olive oil, filled with rich in polyphenols and vitamin E and known for its antioxidant properties, as well as coconut oil which serves to protect and soften dry skin.

You can cancel at any time, but we’ll miss you!

1. Log into your account and head to " Manage Subscriptions"

2. Click on each of the products you wish to remove and click on "Cancel Subscription" at the bottom of the page. The product will then be removed from your subscription.

For sure! Log into your account and head to "Manage Subscriptions". Go to the "Delivery schedule" tab and click "Skip" on whichever product you’d like to delay! This product will be skip on your next order.

Yes, it is possible.

Log in to your account and click on "Manage Subscription".

To add a new product:

1. Go to the "Subscription" tab and click on the "Add a product" button.

2. Search for the product you want to add.

3. Select "Subscribe and Save" to add the product to your subscription or "One-time Purchase" if you only want to receive it once, during your next delivery. Then choose the delivery options associated with it.

4. Finally, click on the "Add Product" button at the bottom of the page. Your new product is now added to your subscription or your next delivery depending on the option you selected.

To modify a product (frequency, quantity, delivery date...):

1. Go to the "Upcoming Orders" tab and click on the "Modify" button

2. Click on the product you wish to modify.

3. Choose the new options for the product.

Yes, you can apply a promotional code to your subscription.

1. Log in to your account and click on "Manage Subscription"

2. Go to the "Upcoming Orders" tab

3. Select one of the products in the order and click on the "Add Discount" button at the bottom of the page.

4. Enter the promotional code and click on "Apply discount".

5. The discount will apply to all products in the selected order or to specific products depending on the type of code used.

Please note: For reward program promo codes, please contact our customer service to activate your code before applying it to your subscription: info@31133.net.

Of course! If your recurring order is over $60 (excluding taxes and promo codes), you will be entitled to free shipping like all other orders.

You get 10% off on all your subscription products. Note that the 10% discount does not apply to one time product added to your delivery.

Please contact Josiane Bétit at josiane@31133.net, (514) 831-0276

Please contact our marketing department at marketing@31133.net

Please contact our customer care team at info@31133.net.

We do our very best to reply to emails within 2 business days. Our FAQ is also available to answer most of your questions.

Our customer care department operates from Monday to Friday, 9 a.m. to 5 p.m. (EST) and will be closed on Canadian public holidays.

We want to plant trees because we care about people and the environment! Planting trees brings benefits to the people of threatened lands and developing countries—and to the environment, we share with them—therefore, promoting cooperation from communities around the world.

This project's mission begins with providing fair wage employment to local villagers who live adjacent to the project sites. This model offers development focused on environmental and economic sustainability.

We work with Eden Reforestation Projects. For more information on these charities, we invite you to visit their websites.

http://edenprojects.org

Our partner Eden Reforestation Projects works hard to keep us informed on how your contribution is being used. When planting sessions takes place, our reforestation partners send us an update with photos and various information.

This will include details such as the tree species planted, expected survival rates, community engagement, and ecological benefits.

Due to several factors, including the communities’ need for employment, the land availability, the weather and the tree availability, we are currently unable to choose where the trees are planted.

As many communities directly reach out to our partner charities for help and opportunities, we therefore rely on the expertise and experience of these charities to decide where is best to plant our trees and where it is most needed.

We invite you to contact our partners to verify with them that our contribution is being made. They will be able to provide proof of our partnership!

Many of the trees initially planted are designed to be cut back periodically, as these are species that grow back vigorously after harvesting. These trees sustainably meet the needs of the participants, and the net result is a rapidly and constantly growing diversity within the reforested lands.

Therefore, the projects you support are not only permanent but are expanding, growing in diversity and ecological benefits, year after year.